RETURNS/CANCELLATIONS
PRODUCT RETURNS
To avoid your own inconvenience, we recommend that you pay attention at the time of delivery of your order to the condition of the product sold and its packaging intact, in order to detect any obvious defects, such as incorrect product shipping, broken product, etc. Product returns which have been sold through our website 247home.gr are provided in the following cases:
In case of incorrect shipment of product, which will be due to 247home.gr or its suppliers, the customer will have the right to return the product within 14 calendar days from the day of receipt. The product must be in excellent condition, not used, its packaging must be intact and it must contain the original contents. In this case, the return costs will be borne by 247home.gr. In case the product has been used and 14 calendar days have passed since its receipt, no return is made.
Also in case the customer has made a wrong choice of product or does not want the product, he still has the right to return it within 14 calendar days of receipt and a refund. In this case, however, the return costs to the 247home.gr store are borne by the customer and as in the above case, the packaging and the content of the product must be intact. Otherwise no return is made.
Guarantees
The Company has the products through its website with the relevant manufacturers’ guarantees, where they exist. In case a product shows a defect which is covered by warranty, the shipment of the product for repair to the headquarters of our company, or to the respective dealership, as well as its receipt after repair, will be made at the expense of the customer.
In case of return of the products, and provided that the products have been previously received and checked by 247home.gr, the refund to the customer will be made by canceling the debit of the credit card, (if the payment has been made by credit card) or by depositing cash in the customer’s bank account (if the payment has been made by depositing cash in a bank account or cash on delivery) or electronically via Paypal.
In case an advance has been given, by any method of payment, for an order that contains “special order” products such as e.g. mattresses of special dimensions, there will be no right of withdrawal.
Other returns will not be accepted.
* ATTENTION: Returns to “Spare Parts” are not made, please be careful in choosing the right model and spare part you want.
** All spare parts should be checked before installation without removing protective films and stickers and without sticking / placing on the device.
*** In case a product is returned after consultation, mainly a spare part, and it is found that the protective films and stickers have been used or removed and it returns defective, then it is returned without credit or replacement at the recipient’s expense!
**** In cases where it is written on the characteristics of the product “Warranty 6 months (From the issuance of invoice)” refers to non-placement of the product (and not to have removed membranes as mentioned above).
CANCELLATION OF ORDER – REFUND
The option to cancel the entire order or part of it is provided, as long as it has not yet been executed (no sales – shipping document has been issued). In case the customer wishes to cancel the order, during the above mentioned period, he must contact us by phone at 2810 262042 or by email at our email address: info@247home.gr. Also, the returned product must be accompanied by all the necessary documents that you received upon receipt.
If you choose to exercise your right to a refund, your money will be refunded in full within 14 working days from the date of cancellation of the order. by credit card) or by depositing cash in the customer’s bank account (if the payment has been made by depositing cash in a bank account) or electronically via Paypal.
